Built for New Zealand
NZ English, Kia ora and Ngā mihi, NZ public holidays including Matariki, and NZ daylight saving.
- Matariki
- Waitangi Day
- Anzac Day
- Regional anniversary days
- NZDT / NZST
catchdby What the AI
KIA ORA · FOR KIWI TRADES TOO BUSY TO REPLY
Stop losing jobs
to whoever
replies first.
Customers ask two or three businesses at once. While you’re under a house or up a ladder, their enquiry sits there, and by tonight they may have booked someone else. Catchd replies the moment it lands, tells them when you’ll call, and follows up for you. You still make every call. Don’t take our word for it: be your own customer, right here.
2Your customer’s phone
10:02
Harbourside Plumbingnow
We’ve received your enquiry
Kia ora Sam, thanks for getting in touch…0.0 s
3Your phone, on the job
The job, at a glance
Waiting for an enquiry…
Draft reply you can edit it
…
A simulation in your browser, to show the steps. Our live test measured 0.6 s to the real acknowledgement. Try the real one ↗
You, on the job
10:02am. Phone buzzes. Hands full.
Your customer, same moment
Already answered.
SOUND FAMILIAR?
“I’m under a house when the enquiry comes in. By the time I reply that night, they’ve booked someone else.”
“I forget to follow up quotes.”
“Enquiries come from the website, email and texts, and they’re all over the place.”
HOW IT WORKS
From enquiry to reply,
without the chasing.
Pick a trade in the demo above and these examples follow along.
-
01
The customer fills in your enquiry form
“Hot water cylinder leaking. Ponsonby. I’m home after 3pm.”
-
02
They get an instant reply
“We’ve got your enquiry”, with a callback time you can actually keep. It allows for weekends, public holidays and daylight saving, so it never says “tomorrow” on a Friday night.
-
03
It reads the job for you
- Job: hot water cylinder
- Suburb: Ponsonby
- When: after 3pm
Flag for a person to check: possible water near electrics.
-
04
You get a summary and a draft reply
On your owner page, on your phone. Edit it if you like.
-
05
One tap to approve
Nothing reaches your customer until you say so. Then it’s sent.
-
06
Then it knows when to stop
No reply?A polite follow-up after 2 days, then 5. Only in business hours.
They reply, say STOP, or the job’s booked?Chasing stops automatically.
Example enquiries. The Results tab shows what we measured in our live plumbing test.
WHERE THE JOBS GO
The job goes to
whoever answers first.
Without it
- An enquiry comes in while you’re on a job.
- You finally see it.
- You reply.
- “Thanks, but we’ve already booked someone.” A job you’d already paid to attract, gone.
With Catchd
- An enquiry comes in while you’re on a job.
- The customer hears back straight away.
- You approve the draft reply when you’ve got a minute.
- A polite follow-up, if they haven’t replied.
An everyday example, not a measured result.
WHAT IT LOOKS LIKE
Three screens.
Nothing new to learn.
Put a “Request a quote” button on your website, Facebook page or Google profile. That’s the set-up on your side.
YOU STAY IN CONTROL
Nothing goes to your customer
until you say so.
The AI writes a draft. You read it, change it if you want, and approve it. It never promises prices, times or availability.
TESTED LIVE · 7 NOVEMBER 2026
What we saw
in a live test.
One live test with a demo plumbing business. These are the numbers we measured, and we’ll measure your own results with you.
0.6seconds
from sending the form to the acknowledgement
1second
from you approving to the reply being sent
Understood the job
“Hot water cylinder leaking, Ponsonby, after 3pm”, put in the right category.
Safety awareness
Flagged a possible water-near-electrics risk for a person to check.
First follow-up
Scheduled for the next business morning at opening time, not overnight.
UNDER THE HOOD
Who talks to who,
and when.
Customer → form“Hot water leaking, Ponsonby”
Form → What the AISaved securely
What the AI → customer“We’ve received your enquiry”, under 1 second
What the AIReads it: hot water, Ponsonby, possible safety issue
What the AI → youSummary and draft reply on your owner page
You → What the AIEdit if needed, then Approve & send
What the AI → customerThe reply, 1 second later
No reply? A polite follow-up in business hours. It stops when they reply or the job is booked.
WHY IT’S DIFFERENT
Never pushy, never wrong-footed
It doesn’t promise prices, times or availability. A person approves every real reply.
Works with what you have
A “Request a quote” button on your existing website. No new system for you or your team to learn. If you use ServiceM8 or Tradify, keep using them.
Private by design
The AI never sees your customers’ phone numbers or email addresses. Each business’s data is kept separate, and old enquiries are deleted on a schedule.
HOME GROWN · AOTEAROA
Made in Aotearoa,
for the people down the road.
We’re Marc and Jake, two Kiwis in Wellington. When you ring, you get one of us, not a call centre on the other side of the world. We build for New Zealand businesses first, and we’d love to help yours.
- Kiwi-ownedWhat the AI Limited, Wellington
- Talks like you doNZ English, Kia ora and Ngā mihi
- Knows our calendarMatariki, Waitangi Day, Anzac Day and anniversary days
- Real peopleSet up with you, and a call when you need one
WHO IT’S FOR
Owner-run trades,
about 3 to 15 people.
Businesses that get regular enquiries and have room for more work. Set up for New Zealand first.
- Plumbers
- Electricians
- Builders
- Roofers
- Cleaners
- Landscapers
Founding pilot · limited places
What’s included
- Your own enquiry form and inbox
- Instant acknowledgements
- A job summary and a draft reply for every enquiry
- Your owner page, on your phone
- Follow-ups that know when to stop
- A daily summary each morning
- Weekly results during the pilot
Phone and text messages are optional extras, scoped with you. Setup fee plus a monthly fee, no long contract during the pilot.
Get a quoteA FEW GOOD QUESTIONS
Before you
switch it on.
Does it reply to customers on its own?+
Only the instant “we’ve received your enquiry” email, with a callback time that fits your hours. Every real reply is a draft until you approve it.
What about urgent jobs?+
The acknowledgement is instant and flags anything that sounds urgent or unsafe. It isn’t an emergency service: your urgent phone number stays on the form, and callbacks happen in your business hours.
Will it quote prices or book times?+
No. It never states a price, offers an appointment or promises availability. That stays with you.
Do I have to change my software?+
No. You add a “Request a quote” button where customers already find you. Keep booking jobs the way you do now.
What happens to customer details?+
The AI only sees the job description, never phone numbers or email addresses. Your data is kept separate from other businesses, and old enquiries are deleted on a schedule.
See how many jobs
are getting away.
We’ll look at where your enquiries come from and how long they wait, for free. Then you decide.
You’ll be talking to Marc and Jake.